I like to keep things simple, fair, and transparent. This way you know exactly what to expect when we work together.

1. Introduction

These terms and conditions (“Agreement”) govern the provision of services by Stéphanie Oling Ah Tchou hereinafter referred to as “Therapist,” to the client, hereinafter referred to as “Client.”

2. Disclaimer

The information and guidance provided by the Therapist are for general informational purposes only and should not be considered as medical advice. The Therapist is not a medical professional, and the therapy services provided should not be considered a substitute for medical advice, diagnosis, or treatment.

3. Scope of Services

The Therapist agrees to provide therapy services to the Client, either in person or online, as agreed upon by both parties. The therapy services may include but are not limited to individual therapy, group workshops and classes.

4. Payment Terms

4.1 Fees: The Client agrees to pay the Therapist the agreed-upon fees for therapy services. Fees are specified on the Therapist’s website or as otherwise communicated between the parties.

4.2 Payment Method: For online sessions, payment for therapy services must be made in advance. The Therapist will not provide services until payment has been received. Payment plans are available.

5. Cancellation & Rescheduling Policy

5.1 Cancellation by Client: If the Client needs to cancel or reschedule a session, they must provide at least 48 hours’ notice. Failure to do so may result in the full session fee being charged.

The latest session of the 3-month programme can be done maximum 4 months after the date of the first session.

5.2 Cancellation by Therapist: The Therapist reserves the right to cancel or reschedule a therapy session due to unforeseen circumstances. In such cases, the Therapist will make reasonable efforts to provide an alternative session.

6. Confidentiality

All information shared by the Client during therapy sessions will be kept confidential, except in cases where disclosure is required by law or poses a risk to the safety of the Client or others.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Portugal.

8. Changes to Terms and Conditions

The Therapist reserves the right to update or modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of the therapy services constitutes acceptance of the revised terms.

By engaging in therapy services with Stéphanie Oling Ah Tchou, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.

If you have any questions about these Terms & Conditions, please contact us at hello@stepholing.com.